FAQ & Refund Policy

Mizizi is a fully digital cookbook. When your purchase is confirmed we send a signed download link and a magic-link login to the email you used at checkout.

• Download-ready PDFs are provided in two variants: a print-friendly A4 PDF and a mobile-optimised PDF for reading on your phone or tablet.
• You can also read the book in your browser via the online Reader — sign in with the magic link we send to your inbox.
• You can request a fresh download link at any time by writing to hello@mizizitable.com from the email address you purchased with.
• If a download does not start, first check your spam/junk folder for the confirmation email, then try opening the link in a different browser. Still stuck? Email us with your order reference and we'll re-send it manually.

Because Mizizi is a digital product that can be downloaded and kept immediately, refunds are limited but always considered fairly.

• A refund may be requested within 7 days of purchase if the file has not yet been downloaded.
• Duplicate purchases (for example an accidental second checkout on the same email) will be reviewed and refunded where appropriate.
• If you're having trouble accessing your download, please reach out first — most access issues can be solved in a single email and we'd rather help you read the book than refund it.
• All refund requests should be sent to hello@mizizitable.com with your order reference. We aim to reply within 1–2 business days.

We do not automatically track whether individual pages have been opened inside the Reader — refunds are handled by hand, in good faith, on a case-by-case basis.

Your purchase includes a print-ready PDF designed for personal use.

• You may print one personal copy of the cookbook for your own kitchen.
• The cookbook may not be redistributed, resold, copied, publicly uploaded, forwarded to friends, or shared in any file-sharing forum.
• The recipes, photography, layout and typography are the intellectual property of Mizizi and are provided under a personal-use licence only.

• All Mizizi recipes are 100% plant-based — no meat, dairy, eggs or honey. Substitutions in the book are suggestions and should be evaluated based on your own diet, allergies and preferences.
• Common allergens such as peanuts, tree nuts, sesame and soy appear in some recipes; each recipe lists its ingredients clearly and calls out obvious allergens where present.
• Please read every ingredient list carefully and consult a qualified medical or nutritional professional for personalised dietary advice. Nothing in the cookbook is intended as medical or nutritional advice.

For anything at all — access, refunds, wholesale, press, or a recipe question — write to us at hello@mizizitable.com. We aim to reply within 1–2 business days.

• We use your name, email and (when provided) phone number only to fulfil your purchase and to send you the book, order updates, and — if you opt in — occasional messages from Mizizi.
• Every marketing email includes a one-click unsubscribe link.
• Payment information is handled directly by our payment providers (Stripe for international cards; Paystack for M-PESA and cards in Kenya). We do not receive, view or store your card details on the Mizizi servers.
• For the full details please read our Privacy Policy.